Discover Your IVR
Validate Your IVR Globally. Fix Issues Locally.
Get real-world insight into how your IVR performs in over 100 countries — and fix customer-impacting issues before they happen.
With Klearcom, reduce testing time, lower costs, and protect your brand's promise of a best-in-class customer experience.
Find Hidden IVR Failures Before They Impact Your Customers
With Klearcom Discovery, you can identify hidden IVR issues before they affect your customers — reducing frustration, preventing revenue loss, and protecting the best customer experience. From incorrect messages to poor call transfers, our solution helps you resolve problems quickly, saving your team time and resources.
Incorrect IVR Messages presented
Incorrect messages in an IVR system can mislead callers, causing frustration and potentially leading to a loss of trust in the service provided. For those with a regulatory or compliance requirement it’s essential to understand if these needs are met not just in English but also in 100+ languages.
Abandoned Calls within the IVR
A high rate of calls abandoned within the IVR indicates a user-unfriendly system, possibly due DTMF/Speech intent or capacity issues.
Degraded Audio Quality within the IVR nodes
Poor audio quality in IVR nodes can hamper communication, making it difficult for callers to understand options and respond appropriately.
Degraded Audio Quality on the Agent level
When audio quality is poor on the agent level, it affects the overall call experience, making it challenging for both parties to communicate effectively.
DTMF / Speech Intent not working
Malfunctioning DTMF (Dual-tone Multi-frequency) or speech recognition features in an IVR system can lead to caller frustration and failure to navigate the menu successfully.
Calls Are Not Transferring
Issues with call transfers can interrupt the flow of customer service, leading to dropped calls or misrouted inquiries, negatively impacting customer satisfaction.
Real Problems, Real Impact — Discovered Before Customers Notice
These common IVR issues cost time, reduce satisfaction, and affect your bottom line. Discovery makes sure you catch them first.
IVR Mapping
With Discovery from Klearcom, you can map the IVR in its entirety and discover every single IVR option, reporting on the IVR message in 40+ languages and translated back to English, intent whether speech or DTMF and call transfer are working correctly. Then export the IVR in multiple formats for the business to approve if everything is correct. All we need is the IVR number and the Klearcom Discovery module can dial into the IVR to commence the IVR mapping with zero integration required.
Unlock The Full Potential Of Your IVR System
At the heart of every exceptional customer experience lies a flawlessly functioning Interactive Voice Response (IVR) system. However, even the most well-designed IVRs can develop issues over time, from broken call transfers to disorganized information, too many menu options, incorrect messages, subpar audio quality, and outdated menus.
Local Validation in 100+ countries
To truly understand your customer experience you need to replicate the experience from the outside in, with Klearcom Discovery you can leverage both fixed and mobile testing to truly replicate your customer’s experience and triage issues in real-time, ensuring you are first to know before these issues impact your customers.
Ensuring Call Quality
The call quality of your IVR system is vital, especially for businesses with a global presence. Discovery ensures that no matter where your customers are located, they receive the right IVR options and localization messages. This helps maintain consistent call quality and a seamless experience.
Make The Simple Switch to Klearcom & Leave Legacy CX Behind
Outdated platforms slow you down with port limits, patchy coverage, and hidden costs. Klearcom simplifies and strengthens your global CX testing. No delays, no compromises.
Saving You Time & Resources
With Klearcom Discovery’s automated IVR mapping, you can save you and your company valuable time and resources. Automate the process of testing and mapping IVR interactions, eliminating the need for manual testing, which can be time-consuming and resource-intensive. Your IVR management becomes more efficient, allowing you to focus on other critical aspects of your customer experience.
Unlock the full potential of your IVR system with Discovery, and ensure that your customers enjoy a seamless and consistent experience, no matter where they call from. It’s the key to resolving issues, maintaining call quality, and optimizing your IVR systems while saving you valuable time and resources.
Faster Issue Resolution At Your Fingertips
When you switch from a reactive to proactive approach you can catch problems before they escalate. The automated IVR mapping feature allows you to detect and repair problematic IVR issues swiftly, preventing them from impacting your valued callers. Don’t wait for customers to tell you there’s a problem, a swift response minimizes downtime and ensures a smoother customer experience
Mastering IVR Efficiency: Your Path To Seamless Transitions
Understanding the intricacies of your customer-facing IVR systems is essential. Discovery provides valuable insights into the size and complexity of your IVR infrastructure, enabling you to plan future updates or migrations with precision. This insight is particularly valuable when transitioning to new IVR providers or adopting cloud-based IVR solutions, streamlining the migration process.
“Gold Star Klearcom”
Klearcom's team was very easy to work with and very accommodating. The team went above and beyond to assist Boerhinger in getting onboarded and understanding the process and best uses.“
Anthony
“Only positive so far, from onboarding towards the current operational day to day support.
Personal follow-up , during the onboarding but also afterwards when the product is fully live. Open discussion and clear communication“
Dries
- Customer Success Team Manager in Belgium
“Klearcom provides a strong automated solution for the manual task of test calls”
“Klearcom automated a manual task of tests calls while also being able to provide additional metrics & insights to caller experience“
Anthony
- Sr. Principal Systems Analyst in US
“Remote Testing with a Global Reach”
“Very positive. The Klearcom product has allowed my team and the NOC to significantly shorten the debug and problem isolation timeframe by not being reliant on the customer to make or confirm test calls. It has also significantly shortened the IVR development and verification timeframes.
Easy to use product and a team that is very willing to listen to and incorporate suggestions/enhancements to the product. Has capabilities useful to NOC, provisioning, and engineering teams.“
Jack
- Sr. Mgr. UCaaS Operations and Provisioning in US
“Exceptional Experience with Klearcom: User-Friendly App and Outstanding Support”
“I have had a great experience with the Klearcom app and the Klearcom staff. The app's real-time monitoring and notification features have been invaluable in ensuring seamless operations, while the team's support and expertise have made every interaction smooth and efficient. Their commitment to excellence has greatly enhanced our service quality and operational efficiency.
What I liked most about Klearcom was the app's ease of use and intuitive design, which made navigating and utilizing its features seamless. Additionally, the support from their staff has been exceptional, always providing timely and helpful assistance. This combination has made my overall experience with Klearcom highly positive.“
Matthew
- Senior Enterprise Operations Engineer in US
“Working great and made us more proactive”
“So far very good. Easy provisioning, testing tool and Alert management works well.
Easy provisioning, testing tool and Alert management“
Balu Nivrutti
- Sr. Infrastructure Manager in US
“My Klearcom Experience”
“The team has been very attentive and have spent a great deal of time ensuring I understand how to make the most out of the platform.
Softphone feature, being able to call from nearly every country is priceless.“
Manuel
- Senior Enterprise Operations Engineer in US
“Great company”
“Great customer service! Willing to add their advise.
Their flexibility in monitoring only what you need.“
Shawn
- Telecom in US
“Effortless testing with Klearcom”
“My overall experience with Klearcom has been highly positive. It has reliably supported our communication needs, offering robust features that are easy to use and integrate into our daily operations.
The best aspect of using Klearcom has been its user-friendly interface, which made navigating through the features a seamless experience. The clarity in voice and video calls significantly enhanced our team's communication efficiency, making every interaction smooth and productive.“
Rogelio
- RTC Director in Argentina
